Somalilandsun- Clients of Dahabshil International bank are set to enjoy enhanced services courtesy of an in house training
Held in Hargeisa the Somaliland capital and sponsored by the locally owned global banking institution for its personel from vaious branches, three days training on top quality management in banking was facilitated by Al Amanah consultancy limited a UAE based firm that specializes in the field of Islamic banking and finance, Takaful (Islamic Insurance), Sukuk (Islamic bonds), Islamic funds, Waqf (endowments), etc.
According to www.somtribune.com Ms Khadija Abdullahi Walaleeye Quality Assurance Manager speaking during the closing ceremony of the three days training said, “First I want to thank all who attended this training and Mr. Ismail Aden for facilitating it.
“As we all know, the scope of business activities of Dahabshil International Bank is expanding that is why we have initiated a number of steps aimed at improving the quality and efficiency of our services in all areas of operations”, she stated.K Walaaleeye
DBI Quality Assurance Manager further added, “Quality Assurance is a new way of managing: to improve the effectiveness and flexibility of the bank as a whole. To attain the highest level of customer satisfaction, a Quality Assurance Department has been established at Head Office of DBI.
Ms. Khadija Abdullahi Walaleeye lastly said, “Quality Assurance is not only the responsibility of the said department but it is the responsibility of each and every staff member of DBI, that is why we have held this training and why we will be holding others in the future, without your commitment and cooperation nothing can be done
Mr. Ismail Adan Eidleh of Al-Amana Consultancy limited, “Our experienced consultants work closely with our clients for providing the most effective and pragmatic solutions as per the requirements of our esteemed clients.
“Al Amanah Consultancy offers tailor made training and development solutions to its clients. The training courses offered by us are designed by industry practitioners as well as academicians. Thus, our training courses are a blend of both, theory and practice”, he added.
The Al Amanah representative added, “Our expert management has a cumulative experience of over ninety years in the field of baking and finance. Our clients include, among others, Islamic banks, Islamic banking windows, banking and insurance regulators, central banks, insurance companies, funds and asset managers, etc.
“We are delighted that we have now concluded this short training for DBI officers who are already well advanced and adept at their assigned desks, responsibilities as related to customer relations,” he said.
Mohamed Said Awale, DBI Hargeisa Manager, officially closing the workshop confirmed that the seminar was neither the first nor was it going to be the last.Img Description“As part of the greater Dahabshiil Group of companies, DBI strives to keep apace with world standards in serving customers; and, as we are in the finance sector, we place much effort in staying up to a state-of-the-art level at all stages, at all tiers of our responsibility, trade,” he said.
He stated that, in close collaboration with the Group’s other sister companies – the DMT, Somtel, Dahab Forex and eDahab – DBI would continue the lead it established for itself in the Somali banking field and so, accordingly, would spare no effort to continually equip its personnel with requisite skills to stay atop.
DBI is one of the fastest growing banks in the region today.